Payment

Payment Methods
Purchases can be made with a check, money order, bank wire transfer payment or credit card or via purchase order from a bank or Company approved leasing company.

Credit Cards
Orders placed with AMEX, MasterCard or VISA. Orders also may be accepted with PayPal.

Sales tax
Where required applicable sales tax will be added to each order shipped either domestic or international.

International Customers
Payment needs to be made in United States dollars to be drawn from a United States Bank. Certain items may be subject to export control and require a validated export license.

Shipping

Standard
Business Days: Monday – Friday, excluding federal holidays within the United States.

Rush
FedEx 2nd Day Air and Fedex Next Day : Orders must be placed by 12 noon Eastern Standard Time (EST) to be processed on the same business day.

Processing Time
Orders received between Monday and Friday are usually processed the same day or by the end of next business day. Orders received on Saturday and Sunday are usually processed by Monday or by close of business day Tuesday.

International Shipping
We will make every effort to process each international order to comply with the regulations of that country.

 

30 Day Money Back Guarantee

If, for any reason, you are not completely satisfied with your purchase simply return the item within 30 days of purchase date for a complete merchandise refund or exchange.

All returns must be in resalable and contain the original packing material, manuals and blank warranty cards.

Customer is responsible for all shipping costs to the Company.

The Company will only pay return shipping costs if returned items were shipped in error.

Return Materials Authorization (RMA) Required and Issuance of RMA Number

RMA number must be obtained from customer service or a sales representative for any and all returns.

The customer agrees that any product to be serviced, repaired or returned to the Company shall maintain the following procedures:

1) Notification
The customer must notify the Company within 15 days of first noticing the defect and promptly return the defective product upon receipt of RMA number(s) before expiration of the warranty period.

2) Prior Approval
Contact the Company directly to obtain a Return Materials Authorization (RMA) number for shipping purposes: Customer Service Toll Free 1-877-817-0365 or email at info@lasertherapystore.com

3) Proper Labeling
The RMA number must appear on the outside of the shipping container. Return shipments will not be accepted if the RMA number is not clearly visible.

4) Written Description
Please provide a written statement indicating the model number, serial number, and a brief description of the reason for return.

5) Shipping Address
Send returns to:
Laser Therapy Store
Attn: Returns and Repairs Center
3879 Bryon Drive
West Palm Beach, FL 33404

Shipping Instructions and Charges

1) Packaging
The unit must be shipped to the Company’s Authorized Repair Center in either its original package or similar package affording an equal degree of protection. Failure to provide this may result in voiding the warranty.

2) Customer Return Address
Instructions must be provided indicating an address to which the repaired unit must be returned.

3) Shipping Charges Under Warranty
The Company is responsible for the freight & insurance charges for any product that is being repaired or replaced that is under the warranty.

4) Shipping Charges Out of Warranty
For any product that is not covered under the warranty, the customer is responsible for any freight & insurance charges.

5) General Returns
Returns will not be accepted 6 months past the purchase date. After the 30 day Money Back Guarantee time period has expired, Customer is subject to a 30% restocking fee upon return. Returns will not be accepted if product has been damaged by Customer.